Store >  [ Help: Returns Policy ]

Returns Policy

RETURNS POLICY: When you purchase any product from Custom Aquatic, Inc. you are entitled to its manufacturer's warranty against defective merchandise. Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance regarding their product(s). These manufacturers will repair, return or replace them in accordance with their own policies:

Aqua Ultraviolet 1 800-454-2725
TAAM (Rio) 1 805-383-3566 | Danner MFG. 1 888-795-5677
Aquadyne (Octopus) 1 858-569-2082 | Aquarium Currents (Sea Swirl)1 570-422-6755
Dolphin Aquarium 1 850-434-9880 | Red Sea Fish pHarm 1 888-RED-SEA9

If your product is not made by one of the manufacturers mentioned above, the following policy applies:

Closed packages: Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with the RMA# inside your return package. Defective Returns: If your product is not functioning properly, please call our Technical Support Department at 1-800-397-7238 as soon as possible (but not later than 30 days from purchase). In most instances, our highly skilled Tech Support representatives can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability and manufacturer warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns Department. Custom orders and products designated as "all sales final", "no returns" or similar language may not be returned. All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMA's expire in 15 days after they are issued and cannot be extended or re-issued. All product returned for credit must be 100% complete in original packaging and in resalable condition, with all packaging, product, manuals, blank warranty card and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused. Please send all packages with valid RMA's to: Custom Aquatic, Inc, 2332 La Mirada Drive Suite 600, Vista, CA 92081. Include a copy of your receipt in the package.

Please call 1-800-397-7238 or email us to obtain your RMA#.