When you place an order with Custom Aquatic,
we take pride in processing your order with speed and accuracy.
All orders shipped via UPS, FedEx, or US Mail service are
re-packaged in heavy duty packaging to ensure your products
arrive in top condition.
In stock orders
processed by 12 noon PST generally ship the
same
business
day. In some cases, orders may ship the following business
day, especially order placed during the weekend. In the
event
of a
back order,
we will contact you to via email and/or phone to inform
you of the back order and the expected ship date for your
order.
We charge actual freight rates and do no charge an additional
handling fee. We ship orders via the most economical carrier
of choice. Typically, we use UPS for ground shipments and
either BAX Global, Yellow Exact Express or UPS for expedited
air shipments. We use UPS, US Mail or BAX Global for international
orders unless specified by the customer. Items that are
OVERSIZED
dimensions
(please
email
us at info@customaquatic.com or
call 1 800 397-7238 if you are unsure on whether a particular
item is oversized) will generally incur additional
shipping charges. If an order incurs additional shipping
charges, we will notify you via phone and/or email prior
to shipping. Oversized items include, but are not limited
to: 60 inch
and 72 inch
florescent
bulbs,
65
watt
and larger ultraviolet filters, bulk chemical media and
bulk fish food 25 lbs and over, sand, substrate, salt,
36 inch, 48 inch, 60 inch and 72 inch light units and reflectors,
24 inch and taller protein skimmers except the Berlin XL
and Berlin Turbo XL, ½ Horsepower and larger chillers,
all standard and custom filtration sumps, all aquariums
and aquarium stands and aquarium canopies for 40 gallon
and larger aquariums, 500 gpd and larger reverse osmosis
filters and any item with any one known dimension larger
than 36 inches.
UPS SHIPPING
METHODS: For a detailed explanation of the different UPS shipping options that we offer, please click here.
SHORTAGES/DAMAGED
SHIPMENTS: All shortages or errors must be reported
to our office WITHIN 48 hours of receipt. Email us
or click
here to notify us of any damaged
products that you receive. Failure to adhere to this
requirement may result in denial of credit. Please be
sure that you have received all cartons you are signing
for, and that none are damaged. A signature by you or
your representatives signifies all merchandise was received
in undamaged, saleable condition (aquariums and sumps
free of any cracks, flaws, or damaged frames) and verifies
the number of cartons you received is correct as stated
on our invoice.
