Our main distribution
facility is located in Vista, California. All order ship
FOB Vista, California unless the item is noted as a special
order or drop ship only item. For "special order" and "drop
ship only items" we must first ship the item into
our main warehouse which can require 2 to 14 days additional
time. Orders ship Monday through Friday unless US Mail
Service / UPS has a designated Holiday.
US MAIL SURFACE Shipping: US Mail Surface shipping is
the standard international shipping method. Orders shipped
via any US Mail Service are picked-up weekly from our main
warehouse. Expected delivery time is 1 to 6 weeks. For "special
order" and "drop ship only items" we must
first ship the item into our main warehouse which can require
2 to 14 days additional time.
US MAIL STANDARD AIR Shipping: US Mail Standard Air shipping
is the standard expedited international shipping method.
Orders shipped via any US Mail Service are picked-up weekly
from our main warehouse. Expected delivery time is 1 to
3 weeks. For "special order" and "drop ship
only items" we must first ship the item into our main
warehouse which can require 2 to 14 days additional time.
US MAIL EXPEDITED AIR Shipping: US Mail Expedited Air
shipping is a priority expedited international shipping
method. Orders shipped via any US Mail Service are picked-up
weekly from our main warehouse. Expected delivery time
is 4 to 10 days. For "special order" and "drop
ship only items" we must first ship the item into
our main warehouse which can require 2 to 14 days additional
time.
UPS International Expedited: UPS International Expedited
shipping is an expedited shipping method. Orders placed
by 1 PM Pacific Standard Time ship the same day. UPS guarantees
delivery within 2 to 5 days not counting the pickup day
and weekends or holidays. “Special order items” and “drop
ship only items” are shipped within 2 to 14 days
from the manufacturer. UPS International Expedited shipping
is NOT recommended for “special order items” or “drop
ship only items” because the manufacturer’s
order processing time can vary.
US Mail and UPS Damaged and Missing Package Informaion
for International orders: Both the US Mail service and
UPS have different policies for damaged/missing packages.
UPS service is trackable and damaged or missing packages
can be replaced and resent generally within 2 to 5 days
of the damage/missing package being reported. US Mail serivce
is NOT trackable and damaged/missing packages can take
up to 6 to 8 weeks to replace due to the US Mail service
policies. We recommend using UPS for all international
shipments. Please click here to report a damaged/missing
package.
More details on the US Mail service delivery times and
service guarantees can be found at www.usps.com
More details on the UPS service delivery times and guarantees
can be found at www.ups.com
