Follow these simple on-line instructions
to ensure that your product return is handled promptly,
accurately, and that you receive the maxium credit for
your return.
STEP 3) Ensure
product(s) to be returned has all of the original packaging,
product manuels and warranty documentation. Ensure the
product(s) and packaging is NEW and UN-USED without
any pricetags or other markings.
STEP 4) Package
the product(s) in a similar manner to how it was originally
shipped to you. DO NOT send product(s)
back without first packaging the item in a cardboard
outer box. Most restocking fees are assessed because
the product is returned to us WITHOUT being
repackaged in a cardboard outer box. We must then purchase
new packaging from the manufacturer. The fee that the
manufacturer charges us is then passed on to you in
the form of a restocking fee.
STEP 5) Once
we receive the product(s), we will issue a credit within
2 to 4 business days as long as the product meets is
returned to us with a VALID RGA # ONLY.
STEP
6) What is a re-stocking fee and will I have
to pay one? We will provide a 100% store credit for the
purchase price of the product(s) as long as the product(s)
is returned with a VALID RGA# within
30 days of purchase. Product(s) marked "special
order" or "drop ship only" will be charged
a 15% to 30% restocking fee depending on the product
manufacturers policy. Product(s) returned WITHOUT
A VALID RGA#, without the original packaging,
or in a shop worn condition will ONLY RECEIVE
CREDIT AT OUR DESCRETION and will be subject
to a 15% to 30% RESTOCKING FEE.
STEP
7) Once we receive the product(s), we will issue
a credit within 2 to 4 business days as long as the product
meets is returned to us with a VALID RGA # ONLY.
SPECIAL
NOTE: DUE TO THE HIGH COST OF CREDIT CARD PROCESSING
FEES, CUSTOM AQUATIC, INC. RESERVES THE RIGHT TO CHARGE
A 5% RESTOCKING FEE FOR ANY RETURN CREDITED BACK TO
A CREDIT CARD. THIS IS THE MONEY THAT VISA / MASTERCARD
/ DISCOVER AND AMERICAN EXPRESS CHARGES US TO PROCESS
A RETURN.
